How To City
Last update: 24 May 2018
Simplified summary, for your convenience only:
1. What type of information we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
2. How do we collect information?
When you conduct a transaction on our website, shop or other platform, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
3. Why do we collect this information?
We collect non-personal and personal information for the following purposes:
1. To provide and operate services;
2. To provide our users with ongoing customer assistance and technical support;
3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
4. How do we store, use, share and disclose our site visitors' personal information?
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Our shop is hosted on the Holvi Payment Services Ltd. platform. Holvi provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Holvi’s data storage, databases and the general Holvi applications. They store your data on secure servers behind a firewall.
Any collected information will be shared with third-parties only if they relate to the purposes listed in section 3 above.
5. How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any agreement we may have with you, and applicable national laws. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We use Visitor Analytics to collect statistics and improve our website and services.
Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).
Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.
How to control cookies
You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.
7. How can our site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.
9. Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.